Privacy Policy

1. Introduction

Mandan Lawyers ("we", "our", "us") is committed to protecting the privacy of personal information we collect from you. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way. We are bound by the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

2. Information We Collect

We may collect the following types of personal information:

• Identity Information: Full name, date of birth, nationality, passport details, and other identification documents.
• Contact Information: Email address, phone number, postal address.
• Case Information: Details relating to your legal matter, including immigration history, family circumstances, business details, property information, or criminal matters as relevant to the service you require.
• Financial Information: Billing details and payment information for the provision of legal services.
• Technical Information: IP address, browser type, device information, and cookies when you use our website.
• Communication Records: Records of correspondence, phone calls, and meetings.

3. How We Collect Information

We collect personal information through:

• Direct communication with you (phone, email, in-person meetings, or our website forms).
• Our online assessment and enquiry forms.
• Third parties such as courts, tribunals, government departments, or other solicitors with your consent.
• Publicly available sources where necessary for your legal matter.

4. How We Use Your Information

We use your personal information to:

• Provide legal advice and services in relation to your matter.
• Communicate with you about your matter and our services.
• Comply with our legal and regulatory obligations, including obligations to the Queensland Law Society.
• Process payments and manage billing.
• Improve our website and services.
• Send you updates and information (where you have consented).

5. Disclosure of Your Information

We may disclose your personal information to:

• Courts, tribunals, and government departments as required for your matter.
• Other legal professionals engaged on your behalf.
• Third-party service providers who assist us in operating our business (e.g., IT support, document management) under strict confidentiality agreements.
• Regulatory bodies where we are required by law to do so.

We will not sell, rent, or trade your personal information to any third party for marketing purposes.

6. Legal Professional Privilege

Communications between you and Mandan Lawyers are protected by legal professional privilege. We will not disclose privileged information without your express consent, unless required by law or court order.

7. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes using secure servers, encryption, password protection, and restricting access to authorised personnel only.

8. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, and to comply with our legal obligations. Legal files are retained in accordance with the requirements of the Queensland Law Society and applicable legislation.

9. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or outdated information.
• Withdraw consent for marketing communications at any time.
• Make a complaint about how we handle your personal information.

10. Cookies & Website Analytics

Our website may use cookies and analytics tools to improve user experience and understand website traffic. You can control cookies through your browser settings. No personally identifiable information is collected through cookies without your consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

12. Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a complaint, please contact us: